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Emergency Shelter

Our rotational shelter program and warm hospitality is the foundation of the Family Promise model.

In the Cape Fear Region, Family Promise offers hospitality —to help hundreds of children and adults each year. Working with community resources, Family Promise provides comprehensive and targeted services, including extensive case management. Furthermore, Family Promise serves families of all compositions, often providing their only shelter option in a community.

And it works.

Last year 98% of the people served in the shelter program secured housing within twelve weeks. Because of the depth of services and community support, families stay housed.


The resources are already here. Family Promise uses shared apartment units to house emergency shelter families. A Day Center on-site, where our families receive case management, and look for housing and jobs, is provided by the agency.  With volunteers giving their time, making meals, and sharing hospitality, family homelessness is addressed without the creation of an expensive shelter. This innovative approach truly makes a difference for families experiencing homelessness.

Our volunteers are the core of the program. They share food,  play with children and lend their passion and expertise to help families get back on their feet. They prove that motivated people can solve family homelessness. And, in the process, they truly create “home” – and a community – for families who have no place left to turn.


Not only does our 98% success rate mean many more families stably housed, it is also a tremendous cost saver to the community as diversion from far more expensive interventions. Our approach of keeping families together, identifying their strengths, and partnering with the community for solutions means that families are at much lower risk of returning to homelessness.


Family Promise changes lives. We served 176 parents and children last year, giving them the ability to realize their true potential. We also change the lives of our 350+ volunteers, giving them a meaningful outreach right in their own communities.

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